Human Resource Development
Human Resource Division

The Human Resource Division is committed to enable the human resources at Aga Khan University (AKU) to achieve individual and institutional goals through the development of knowledge, skills and abilities.

The Human Resource Division offers many interactive courses in various categories such as:


  • General Orientation Programme for New Management and Staff
  • General Orientation Programme for Volunteers
  • General Orientation Programme for Interns, Residents and Fellows

Customer Relations:

  • Relationship Strategies
  • Telephone Courtesy
  • Service Excellence


  • Quality Awareness and Circle Training
  • CQI Facilitation and Tools Training
  • Role of Quality Improvement Representatives
  • Clinical Quality Improvement - The Clincial Value Compass
  • Internal Auditing of  ISO 9001: 2000
  • Root Cause Analysis
  • Introduction to Patient Safety
  • Introduction to JCIA

Management Development:

  • Skills for Successful Supervision
  • Presentation Skills
  • Manage Your Time Effectively
  • Handling Difficult People
  • Leadership Development
  • Creativity and Problem Solving
  • Training Needs Assessment
  • Interviewing Skills
  • Skills for Successful Secretaries
  • How to Conduct Performance Assessment
  • Goal Setting
  • Change Management
  • Fish Philosophy
  • Team Work
  • Conflict Management

Personal Development:

  • Personal Effectiveness
  • Emotional Intelligence


  • How to interpret Budget Variance Reports (BVRs)
  • Petty Cash Handling
  • Cash Handling


  • Orientation/Refresher to Hospital Safety
  • Training of Trainers for Emergency Plan Training
  • Fire Safety Prevention and Response
  • Chemical Safety - MSDS & Spill Management​